Refund Policy
Last updated: January 2024
Our Commitment to Quality
At Yankton Office Equipment, we take pride in our craftsmanship and stand behind our work. This refund policy outlines our commitment to customer satisfaction and our procedures for handling any issues that may arise.
Service Satisfaction Guarantee
We offer a 90-day satisfaction guarantee on all restoration and repair services. If you are not satisfied with the quality of our work, please contact us within 90 days of service completion. We will work with you to address any concerns and make it right.
Warranty Coverage
Our warranty covers defects in materials and workmanship for 90 days following service completion. If issues arise from our work during this period, we will correct them at no additional charge. Warranty claims must be verified by our team.
Refund Eligibility
Refund eligibility depends on the type of service and when the request is made:
- Service Deposits: Deposits are refundable if cancellation occurs at least 48 hours before the scheduled service date.
- Completed Services: Refunds for completed services are evaluated on a case-by-case basis and may require inspection.
- Custom Fabrication: Custom orders are non-refundable once production has begun, but we work with clients to ensure satisfaction.
Non-Refundable Items
The following are non-refundable:
- Custom fabrication orders once production has begun
- Materials and supplies purchased for specific projects
- Services already rendered with no documented defects
- Third-party products or materials
Damage Claims
If your furniture is damaged during pickup, delivery, or service, we will repair or replace the item at our expense. Please report any damage within 48 hours of discovery.
Refund Process
To request a refund or file a warranty claim:
- Contact us by phone at (605) 665-2289 or email at ezekielyang@yanktonequipsrvcs.com
- Provide your name, contact information, and details of the service
- Describe the issue or concern
- Our team will respond within 1-2 business days
Payment Refunds
If a refund is approved, it will be processed using the original payment method. Refunds typically process within 5-7 business days after approval. Cash refunds are available for cash payments.
Dispute Resolution
If we cannot resolve your concern through our standard process, we will work with you to find a mutually acceptable solution. We believe in fair dealing and customer satisfaction.
Contact Us
For questions about this policy or to file a claim, please contact us at:
- Phone: (605) 665-2289
- Email: ezekielyang@yanktonequipsrvcs.com
- Address: 314 West 4th Street, Yankton, SD 57078